Welcome to Ruby’s!

At Ruby’s, we are not just serving food. We are creating an experience. Our motto is Nourish Happiness. We are in the “Escape” business. Our customers come to Ruby’s to escape their troubles and worries and have a good time!

Every employee contributes to that experience.

At Ruby’s:

A strong shift only happens when everyone works together. This includes but not limited to running each other’s dishes, attending to other servers’ customers, pre-busing and busing other servers’ tables, restocking, and doing server side-work.

Ruby’s Non-Negotiable Standards

1. Protect the Guest Experience

Mistakes that result in comps cost the restaurant money and damage trust with guests.

Always:

2. Run Food Immediately

At Ruby’s, we run food for EACH OTHER. If food is in the window, run it. Teamwork is mandatory. Hot food dies in the window.

A guest does not care whose table it is. They care whether their food arrived hot and quickly.

3. Pre-Bus Constantly

A clean table improves the guest experience and helps turnover times.

Whenever possible, please remove unused items and empty plates from tables.

Read the hand-out “Why Pre-bus” for more information.

4. Never Enter the BOH Empty-Handed

Any time you enter the kitchen or BOH, take something back with you.

Examples:

Small habits create efficient shifts, enhance the guest experience, and helps turn tables faster.

5. Be On Time

Being late affects the entire team. At your shift’s start time, you should be:

6. Uniform Standards

Employees must:

Professional appearance reflects on the entire restaurant.

7. No Sitting While Work Is Unfinished

If you are clocked in and there are:

Unless you are rolling silverware or off the clock, do not sit at Table 135 while the restaurant needs attention. Exceptions are made for servers working double shifts.

8. Teamwork Always

Success at Ruby’s depends on teamwork.

Everyone is expected to help run food, buss tables, help hosts, help bartenders, help teammates, and especially help all guests (not just your section’s) at all times, and especially when busy.

9. Availability Expectations

All FOH staff are expected to maintain reasonable availability, including some Sundays.

Weekend availability is essential to restaurant operations.

10. Loyalty Program Expectations

Employees are expected to encourage guests to join the loyalty program when appropriate.

This helps guest retention, repeat business, restaurant growth.

11. Side Work Matters

Side work is part of every shift.

Every employee is expected to complete side-work fully and correctly. The closing servers must check that servers have done their side-work before they leave.

12. Respect & Professionalism

Negativity spreads quickly in restaurants. At Ruby’s, we stay respectful, communicate professionally, avoid gossip, and solve problems directly.

Attitude affects the entire shift. Let’s keep it all positive!

13. Shift Coverage

Shift coverage is the employee’s responsibility.

If you cannot work a shift, you must attempt to get coverage first. Talk with your coworkers about swapping or covering shifts. Use Sling to place requests for approval from management.

Do not text management personal phones for routine scheduling matters. Sling is the official communication platform.

Great Ruby’s Servers

Great Ruby’s servers:

The best employees make everyone around them better.

Accountability

“I understand that employment at Ruby’s requires teamwork, professionalism, urgency, and accountability. I understand repeated failure to follow restaurant standards may result in disciplinary action, reduced scheduling priority, or termination.”