Welcome to the Team
Welcome to Ruby’s: Our Service Standards
Ruby’s Motto: Nourish Happiness
At Ruby’s, we are not just serving food. We are creating an experience.
Guests come to Ruby’s to forget about their problems and create happy memories.
Guests can order take out if it is just the delicious food. Our guests also return because of our:
- energy,
- teamwork,
- hospitality,
- speed,
- cleanliness,
- attitude
- atmosphere
- drinks and having the meals at their freshest!
Every employee contributes to that experience.
At Ruby’s:
- we help each other:
- we move with urgency,
- we communicate respectfully,
- we take ownership,
- we never say “that’s not my table” or “that’s not my job.”
A strong shift only happens when everyone works together. This includes but not limited to running each other’s dishes, helping the host, bar, and kitchen, attending to other servers’ customers, pre-busing and busing other servers’ tables, restocking, and doing server side-work.
Ruby’s Non-Negotiable Standards
- Protect the Guest Experience
Mistakes that result in comps cost the restaurant money and damage trust with guests.
Always:
- repeat orders and verify modifications,
- double-check orders when entering them in the POS,
- communicate clearly with the kitchen and bar.
- Run Food Immediately
At Ruby’s, we run food for EACH OTHER. If food is in the window, run it. Teamwork is mandatory. Hot food dies in the window.
A guest does not care whose table it is. They care whether their food arrived hot and quickly.
- Pre-Bus Constantly
A clean table improves the guest experience and helps turnover times.
Whenever possible, please remove unused items and empty plates from tables.
- Never Enter the BOH Empty-Handed
Any time you enter the kitchen or BOH, take something back with you.
It could be a straw wrapper, empty cups, plates, ramekins, silverware, or any trash.
Small habits create efficient shifts, enhance the guest experience, and helps turn tables faster.
- Be On Time
Being late affects the entire team. At your shift’s start time, you should be clocked in, in uniform, and ready to work.
- Uniform Standards
Employees must:
- wear your Ruby’s T-shirt and apron.
- wear a name tag, pens, notepad, and have a bank.
- maintain professional hygiene and appearance.
- wear slip-resistant shoes
Professional appearance reflects on the entire restaurant.
- No Sitting While Work Is Unfinished
If you are clocked in and there are:
- open checks you are responsible for,
- dirty tables (yours or others),
- dishes needing to be run,
- side-work incomplete,
- guests needing assistance,
Unless you are rolling silverware or off the clock, do not sit at Table 135 while the restaurant needs attention. Exceptions are made for servers working double shifts.
- Teamwork Always
Success at Ruby’s depends on teamwork.
Everyone is expected to help run food, buss tables, help hosts, help bartenders, help teammates, and especially help all guests (not just your section’s) at all times, and especially when busy.
- Availability Expectations
All FOH staff are expected to maintain reasonable availability, including some Sundays.
Weekend availability is essential to restaurant operations.
- Loyalty Program Expectations
Employees are expected to encourage guests to join the loyalty program when appropriate.
This helps guest retention, repeat business, restaurant growth.
- Side Work Matters
Side work is part of every shift.
Every employee is expected to complete side-work fully and correctly. The closing servers must check that servers have done their side-work before they leave.
- Respect & Professionalism
Negativity spreads quickly in restaurants. At Ruby’s, we stay respectful, communicate professionally, avoid gossip, and solve problems directly.
Attitude affects the entire shift. Let’s keep it all positive!
- Shift Coverage
Shift coverage is the employee’s responsibility.
If you cannot work a shift, you must attempt to get coverage first. Talk with your coworkers about swapping or covering shifts. Use Sling to place requests for approval from management.
Do not text management personal phones for routine scheduling matters. Call the store and ask the AI assistant to talk with a manager. If we don’t pick up, try again. Sling is the official communication platform for texting. You can also email us at hello@rubyspizzagrill.com.
- Have fun!
Restaurant life is fast, loud, and demanding. That is what makes it electric. When you enjoy your shift, guests feel it. Fun is great service. Bring your personality and enjoy the ride!
Great Ruby’s Servers
Great Ruby’s servers:
- run food without being asked,
- notice what needs to be done,
- help teammates automatically,
- communicate respectfully,
- stay off phones,
- move with urgency,
- care about guests,
- pre-bus and bus all tables,
- take pride in their work.
The best employees make everyone around them better.
